Privacy Policy

LSCS Couriers
Last updated: 13 October 2026

1. Who We Are

LSCS Couriers is a courier business operated by Daniel Smith, trading as LSCS Couriers.

We provide commercial and domestic courier services throughout the United Kingdom.

For the purposes of UK data protection legislation, Daniel Smith trading as LSCS Couriers is the data controller responsible for personal information collected through this website and in connection with our services.

Website: www.lscscouriers.co.uk
Privacy enquiries: legal@lscscouriers.co.uk
Telephone: 07840 409898

2. Information We Collect

We may collect the following personal information:

  • Names and contact details, including telephone numbers and email addresses.

  • Collection and delivery addresses, including postcodes.

  • Delivery instructions and information about consignments.

  • Information submitted through our website enquiry forms.

  • Quotation and booking details, including requested dates and times.

  • Correspondence relating to enquiries, deliveries, complaints or disputes.

  • Payment and invoicing information where applicable.

  • Technical information about website usage, where collected through cookies or similar technologies.

Please avoid providing sensitive personal information unless it is necessary for arranging or completing a delivery.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and quotation requests.

  • Calculate and provide courier quotations.

  • Arrange, manage and complete courier bookings.

  • Contact customers, collection contacts and delivery recipients.

  • Issue invoices and maintain business records.

  • Handle complaints, queries and disputes.

  • Meet legal, tax and regulatory obligations.

  • Maintain website security and improve our services.

We do not sell customer personal information.

4. Our Lawful Bases for Processing

Under UK data protection law, we process personal information where necessary for:

Contract: Providing quotations, arranging bookings and delivering services requested by customers.

Legitimate interests: Managing our business, communicating with relevant collection and delivery contacts, maintaining security and handling routine business enquiries, provided those interests do not override individuals' rights.

Legal obligations: Maintaining records and complying with applicable tax, accounting and legal requirements.

Consent: Where consent is required, including for certain optional website cookies or direct marketing communications.

5. Website Quotation Calculator

Our website provides a quotation calculator that uses information entered by visitors, including collection and delivery postcodes, delivery dates, vehicle selections and service requirements.

Route information may be processed through third-party mapping or routing services to calculate journey distances and estimated delivery charges.

Calculator quotations are estimates and do not automatically constitute confirmed bookings.

Information subsequently submitted through our enquiry form may be used to contact you and discuss your requested service.

6. Sharing Personal Information

We may share relevant information with third parties where necessary to provide our services, including:

  • Collection and delivery contacts.

  • Service providers involved in completing a delivery, where applicable.

  • Website hosting, email and technical service providers.

  • Mapping and routing service providers.

  • Accountants, professional advisers and payment providers where applicable.

  • Public authorities where disclosure is legally required.

We share only information reasonably necessary for the relevant purpose.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

  • General enquiries: Normally up to 12 months after the last relevant correspondence, unless a longer period is justified.

  • Booking and transaction records: Normally up to six years after the relevant financial year, where required for accounting, tax or legal purposes.

  • Complaints and disputes: For as long as reasonably necessary to resolve the matter and manage potential legal claims.

Information may be retained longer where required by law or where a legitimate legal reason applies.

8. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse and disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. International Data Transfers

Some technology providers used to operate our website, email services or routing systems may process information outside the United Kingdom.

Where applicable, we seek to ensure that international transfers are covered by appropriate legal safeguards under UK data protection law.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of personal information.

  • Object to certain processing activities.

  • Request restrictions on processing.

  • Request transfer of certain information.

  • Withdraw consent where processing relies on consent.

To exercise your rights, contact legal@lscscouriers.co.uk.

We will respond in accordance with applicable data protection legislation.

11. Cookies

Our website may use cookies or similar technologies necessary for its operation, security and functionality.

Where optional analytics, advertising or other non-essential cookies are used, we will provide